1
Send the email
Email our customer care team and include the mobile number the subscription is registered to.
Unsubscribe and refunds
How to stop your subscription, and how to ask for money back if something went wrong.
How to cancel
Pick whichever channel is easiest. Both stop the renewal.
Movistar-Postpaid Users
Movistar-Prepaid Users
- Include the mobile number the subscription is registered to.
- Cancellation takes effect as soon as we confirm it. There is no notice period.
- No app and no account login is needed to cancel.
2
Get confirmation
Our team replies to confirm the subscription has been stopped. Keep the email for your records.
3
Billing stops
No further charges are made. You keep access until the period you already paid for runs out.
Refund policy
What we refund, how long you have, and how to ask.
- Refunds can be requested within 30 days of the charge appearing on your mobile account.
- Send your request to customer care at soporte@masvr-mx.com.
- Include the mobile number the subscription is billed to and the date of the charge you are querying.
- Charges billed in error, or after a cancellation was confirmed, are refunded in full.
- If the service was unavailable for a sustained period during a billing cycle, that cycle can be refunded.
- Requests received more than 30 days after the charge are reviewed case by case.
- Approved refunds are returned through your mobile operator, so the timing follows their processing schedule.
- Asking for a refund does not cancel the subscription. Send the cancellation separately using the steps above.
- We reply to every refund request, including the ones we cannot approve, with the reason for the decision.
MasVR FAQs
Have questions about MasVR? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my MasVR subscription?
With your MasVR subscription, you gain unrestricted access to a vast array of MasVR content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to MasVR?
You subscribed to MasVR by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using MasVR?
These subscriptions grant you unlimited access to all our MasVR content and premium features during the active subscription period. Yes, MasVR operates a subscription model (Movistar-Postpaid: MXN 100 monthly, Movistar-Prepaid: MXN 34 weekly), please refer to our relevant pricing information.
What platforms does MasVR support?
MasVR is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the MasVR platform or email us at soporte@masvr-mx.com
How do I cancel my MasVR subscription?
To cancel your subscription, you can do so by emailing soporte@masvr-mx.com (for Movistar-Postpaid), soporte@masvr-mx.com (for Movistar-Prepaid).